Montréal: 514-335-3515 - Gatineau: 819-243-5029 - Toll-Free: 1-844-305-0835

DAOUST/FORGET offers a wide variety of cleaning services for your home. Let the experts in specialized cleaning help you with your cleaning needs. And with more than 20 years of experience, DAOUST/FORGET is one of the leaders in the specialized cleaning industry in Montreal, Laval, north shore and south shore.

What should I do to prepare my home for DAOUST/FORGET carpet cleaning?

Any small furniture you might want moved that holds breakables, such as pictures or crystal, should be cleared. Our policy is to move no furniture. Therefore, our technicians will inspect the room(s) before they start cleaning and notify you if there are pieces of furniture that can not be moved, they will simply go around them. Small items sitting on the carpets to be cleaned, such as boxes, newspapers, toys and shoes, should be picked up. We recommend you vacuum first if there is a lot of debris on the carpet.

Will the DAOUST/FORGET Two-Step Deep Clean system shrink my carpet?

No. Years ago, some carpets would shrink when cleaned because manufacturers used jute as a backing. Jute is a natural fibre that can shrink when it gets excessively wet, and old steam-cleaning equipment would sometimes cause that kind of over-wetting. Today, nearly all carpet has a synthetic backing that is not likely to shrink. In addition, our powerful extraction equipment helps prevent carpet backing from getting excessively wet.

I have heard that once you clean a carpet it gets dirty more quickly. Is that true?

Not with the DAOUST/FORGET Two-Step Deep Clean system. Residue that gets left in the carpet from inferior cleaning processes is what causes rapid re-soiling. Our two-step deep cleaning process uses pressurized hot water and advanced cleaning agents to loosen soil. Then we remove the dirt and the cleaning solution with a pH-balancing rinse and a powerful vacuuming, leaving your carpet soft and clean.

When DAOUST/FORGET cleans my carpet, does the padding or sub-floor get wet?

No. While the DAOUST/FORGET Two-Step Deep Clean system does use a very powerful, deep-cleaning fibre rinse, the system extracts the rinse, the cleaning solution and the dirt very effectively in the same step. That gets your carpets as clean as possible while leaving your padding and sub-floor dry.

How long will it take my carpet to dry?

Factors like carpet material and type, and the relative humidity in your home affect drying time. It can take from 12 to 24 hours for your carpet to dry completely, but you can walk on it right after cleaning, if necessary.

Why do most carpet makers recommend the 2-step hot water extraction method?

In order to get anything truly clean, it must be rinsed with water. Hot water extraction uses a flushing process to remove cleaning agents and dirt. Imagine washing your clothes and not rinsing them, that’s what happens to carpets not cleaned with the hot water extraction method. The DAOUST/FORGET Two-Step Deep Clean system uses a two-step cleaning process: a pre-conditioning cleaning spray to loosen soil, and a combination hot water fibre rinse and powerful vacuum to extract and remove both the cleaning solution and the dirt.

I have heard water can ruin carpets. Is that true?

No. What harms carpets is poor quality machinery that doesn’t remove enough of the water to allow the carpet to go through the drying process properly.

Does Carpet Protector really work?

Absolutely. Carpet protector is an outstanding product that DAOUST/FORGET Carpet and Upholstery Care professionals recommend highly. In fact, most new carpet has protector on it applied by the carpet manufacturer. However, protector wears off because of foot traffic, frequent vacuuming, etc.

Why is vacuuming important?

The most important thing you can do to keep your carpet looking great is to vacuum it thoroughly and frequently, particularly in high-traffic areas. Vacuuming helps remove dirt particles, which dull the carpet’s appearance and damage carpet fibres. You should also use mats at entrances: they will minimize the amount of dirt particles being tracked onto the carpet and reduce soil accumulation.

I know regular vacuuming is important. What type of vacuum should I use?

A good vacuum cleaner is extremely important in prolonging the life of your carpet. Almost any vacuum cleaner can remove surface dirt, but only a quality machine can effectively remove the soil that’s embedded in the pile. We recommend using a vacuum cleaner with a rotating brush or beater/brush combination that agitates the carpet pile to loosen embedded soil. (Note that some thick loop pile carpets can become fuzzy when cleaned with a rotating brush-style vacuum cleaner. For those carpets, we recommend a good quality suction-only machine. Ask a DAOUST/FORGET carpet retailer for advice.)

How can I maintain my new carpet warranty?

There are three key things to do to maintain your new carpet warranty:

  1. Vacuum frequently
  2. Clean spills promptly
  3. Have your carpet professionally cleaned periodically.
Why is professional cleaning important?

When vacuuming no longer removes all of the soil, or you have not been able to remove spots following the recommended carpet care and cleaning procedures, it’s time to have your carpet cleaned by a trained and qualified professional cleaner. At DAOUST/FORGET we know the latest information on carpet construction, carpet care products, and safe, effective cleaning methods to help maintain carpet beauty. For this reason, we recommend, and most carpet manufacturer warranties require, periodic professional cleaning.

How often should my carpet be cleaned?

We recommend professional cleaning at least every 12 months.

I have heard it is best to put off having your carpet cleaned as long as possible. Is this true?

No. In fact, many of the major carpet mills today recommend professional cleaning at least once a year. The build up of soil in your carpet, in combination with foot traffic, creates abrasion that breaks down your carpets’ fibres. The higher the traffic in a given area, the more often the carpet will need cleaning.